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Listen, Learn, and Lead

June 7, 2013

You always, always catch more bees with honey. This applies in every area of life, especially in the work place. In my role as Executive Director, there have been many circumstances when I’ve had to provide constructive criticism and corrective action for employees for a myriad of reasons and I’ve learned some interesting things along the way.

First of all, hear people out. instead of coming in with a hammer, take time to listen! After you state the challenge (notice I didn’t say problem), learn to be a good listener and you will be amazed at how many people will take personal responsibility and find legitimate and appropriate corrective action for their own behavior without your intervention. This creates internal motivation which is your best bet every time. You become a supporter rather than a dictator. It also creates an atmosphere of dignity and respect. Outside force creates external motivation and many times only temporary change, but when someone is internally motivated, changes are self-directed and tend to be permanent.

Second, listen to the feelings behind the content. People are motivated for different reasons and have their own perceptions. They are often driven by their feelings to react and respond in certain ways. If you can get to the bottom of what’s really going on, you are much more likely to have influence and gain their trust and respect. When employees feel heard and respected they are willing to work hard for you. Have you ever had an employer that you knew was on your side? Didn’t it give you extra motivation and inspiration to do your best? Don’t forget……..Optimists Rock!

Copyright 2013 Robin B. O’Grady
Facebook: The Optimists Edge

2 Comments leave one →
  1. stephanie permalink
    June 23, 2013 9:51 pm

    wow! This is GREAT Thanks Robin!!!!!!!!!!!!!!

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